Truth Mind & Body (“us”, “we”, or “our”) enforces a strict 24-hour cancellation policy. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, clients on our waiting list miss the opportunity to receive services and therapists lose their portion of that service fee.
We confirm your appointments by email 48-hours in advance and again by text message 24-hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, cancellations of less than 24-hour notice and ‘no shows’ will result in a charge equal to the booked service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members’ schedules filled, thus better serving everyone. Truth Mind & Body policies are created out of a need for fairness to all of our clientele as well as the welfare of our team members and business.